Medical Assistant

Organizational Accountabilities:
• Consistently demonstrate SHM core values of Faith, Service, Respect, Education, Stewardship, Collaboration, and Compassion.
• All SHM employees function as a member of a collaborative health care team to create and maintain a Patient Centered Medical Home where emphasis is on excellent communication, support of the patient in self management and care is provided and tracked in a culturally competent, behaviorally enhanced setting supported by information technology
• Is truthful in all interactions, communications and relationships
• Follow SHM hospitality standards with sincerity and genuine regard for patients and staff, as observed by others and noted through patient or other feedback
• Exhibit daily enthusiasm for work, as seen through positive talk with patients and staff, ability to laugh, smile and participate proactively with others
• As an SHM team member, support others by willingly assisting when needed, maintaining active communication by reading all email at least daily, answering all phone calls, actively participating in meetings and groups
• Pursue new and more efficient ways to provide excellent patient and staff experiences
• Exhibit respect for patients and staff by willingly learning about diversity, speak positively of differences and cooperate productively with others
• Take responsibility for own professional development.
• Attend and participate in meetings, training and conferences as required
• Maintain professional licensure in good standing, and meets professional CEU requirements, if applicable
• Participate in professional development and performance improvement activities to strengthen the overall SHM organization The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
• Adhere to the SHM Code of Conduct, respect the rules and regulations of the organization, and consistently display a high level of professionalism.
• Wear position-specific uniform or required clothing consistently and follow SHM grooming guidelines
• Wear name-badge facing forward at all times while on duty
• Report to work as scheduled and on-time, minimizing unplanned absences and tardiness
• Demonstrate flexibility in the face of changing workloads and schedules
• Ensure the privacy, confidentiality and security of information.
• Understand and abide by all applicable rules regarding use and disclosure of patient Protected Health Information (PHI)
• Respect the privacy of staff, patients and visitors, and refrain from spreading unauthorized information through gossip or other means
• Maintain confidentiality of staff and sensitive information related to the organization and protect information from unauthorized release
• Consistently maintain confidentiality of SHM financial information
• Maintain a safe working environment.
• Comply with SHM safety policies and procedures and external regulatory safety requirements, such as OSHA
• Take responsibility for identifying and reporting/correcting any potential safety hazards as appropriate
• Demonstrate commitment to maintaining compliance with all federal and state applicable laws, regulations and policies.
• Report timely any allegation or belief of inappropriate behavior
• Cooperate willing, truthfully and confidentially in investigations when necessary
• Know and fulfill responsibilities of position within appropriate laws, regulations, policies and guidelines
• Perform other position-appropriate duties as required in a competent, professional and courteous manner. • Willingly respond to requests to perform other duties KNOWLEDGE, SKILLS AND ABILITIES:
• Able to understand and follow directions.
• Capable of communicating effectively with patients and the health care team, including the ability to explain providers’ instructions to patients.
• Able to establish and maintain effective working relationships with the public and health care team.
• Must respect the confidential nature of medical information.
• Working knowledge of standard concepts, practices, and procedures.
• Capable of following established departmental procedures.
• Able to work efficiently and cope with emergency situations.
• Capable of using experience and judgment to plan and accomplish goals.
• Good computer skills and a working knowledge of Microsoft Office.
• Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
• Professional manner and appearance.
• Emotional and physical health sufficient to meet the demands of the position.
• Ability to stand for long periods of time.
• Strength sufficient to: lift some patients, move heavy equipment on wheels, and to move patients in wheelchairs and stretchers.